Kew Beauty Studio & Academy

Welcome to Kew Beauty Studio & Academy. Please read our Terms & Conditions before booking to ensure a pleasant experience for everyone.

1. Bookings & Payment

No deposit is required. Payment is due upon completion of your treatment. Please provide accurate contact details when booking.

Treatment packages and gift vouchers are subject to their own payment conditions.

2. Arrival & Punctuality

Please arrive 5–10 minutes early. Arrivals more than 10 minutes late may result in a shortened or rescheduled treatment, depending on availability.

3. Cancellation & Rescheduling

We kindly request at least 24 hours’ notice for cancellations or rescheduling. Repeated late cancellations or missed appointments may affect future bookings.

4. Minors & Students

Clients under 18 may require parental or guardian consent. Age restrictions apply to certain treatments in accordance with safety, insurance and legal requirements.

5. Consultation & Consent

Consultation and treatment-specific consent may be required before treatment, particularly for Semi-Permanent Make-Up (PMU).

Clients must disclose relevant medical conditions, allergies, medications, pregnancy and previous reactions before treatment.

6. Treatment Packages

Packages are payable in advance, valid for six months from purchase and non-transferable without prior agreement.

Cancellation and refund requests will be considered in accordance with applicable consumer rights.

7. Gift Vouchers

Gift vouchers are valid for six months from purchase unless otherwise stated. Remaining balances may be used before expiry.

Vouchers cannot normally be exchanged for cash. Statutory rights remain unaffected.

8. Personal Belongings

Please take care of your belongings. We are not responsible for loss or damage unless caused by our negligence or where liability cannot legally be excluded.

9. 5-Day Nail & Eyelash Guarantee

We kindly ask clients to check their treatment results before leaving the salon.

If Gel Polish, BIAB, Acrylic Nails or Eyelash Extensions develop application-related issues within five days, please contact us with a photograph.

We offer complimentary repairs or corrections where the issue results from our application technique.

Accidental damage, misuse, normal wear and tear, natural lash shedding and incorrect aftercare are excluded.

This guarantee does not apply to PMU. Statutory consumer rights remain unaffected.

10. Patch Testing & Safety

Patch tests may be required for lash, brow, PMU and other treatments in accordance with product instructions, insurance requirements and salon policy.

Please disclose any allergies or sensitivities. Treatments may be declined or postponed for reasonable health or safety concerns.

11. PMU Treatments & Touch-Ups

PMU results vary depending on skin type, healing, pigment retention and aftercare. Colour and appearance may change during the healing process.

A touch-up may be recommended and may incur an additional charge, which will be explained before treatment.

Clients must follow the aftercare instructions provided and attend any recommended follow-up consultation.

12. Privacy & Personal Information

Your personal and treatment information is handled in accordance with UK data protection legislation.

Please see our Privacy Policy for further details.

13. Refunds & Treatment Concerns

Please check your treatment results before leaving the salon and raise any concerns promptly.

Refunds are not normally offered for satisfactorily completed treatments or changes of mind.

If a treatment-related issue arises, we will review it and offer an appropriate correction or repeat treatment where applicable.

Any statutory rights to a price reduction or refund under the Consumer Rights Act 2015 remain unaffected.

14. Promotions & Special Offers

Offers are subject to availability and stated conditions and cannot normally be combined.

Changes to future promotions will not affect existing confirmed purchases or statutory rights.

15. Right to Refuse Treatment

We may refuse or discontinue treatments for reasonable health, safety or behavioural concerns, in accordance with applicable equality legislation.

Abusive or disrespectful behaviour will not be tolerated.

⸻

Thank you for choosing Kew Beauty Studio & Academy.

Your Beauty, Our Mission!