Client Consultation & Treatment Consent

Kew Beauty Studio & Academy

Your health, safety and satisfaction are important to us. Please read the following information before booking your appointment.

1. Health & Medical Information

Clients must inform their therapist of any relevant medical conditions, allergies, medications, pregnancy, skin sensitivities, infections or previous reactions before treatment.

Failure to disclose relevant information may affect treatment safety and results. Additional health information may be required for PMU treatments.

2. Treatment Consent & Results

Treatment results may vary depending on individual skin, nail and lash conditions.

For PMU, colour, shape and pigment retention may change during healing. A touch-up may be recommended.

Clients are encouraged to discuss their expectations, ask questions and raise any concerns before treatment begins. Consent may be withdrawn at any time.

3. Allergies & Patch Testing

Beauty and PMU treatments may occasionally cause irritation, sensitivity, allergic reactions or other complications.

Patch tests are required where specified by product instructions, insurance requirements or salon policy.

A negative patch test does not guarantee that a reaction will not occur.

4. Aftercare & Client Responsibility

Clients should follow all aftercare instructions provided.

Damage caused by picking, pulling, improper removal, accidental damage, misuse or incorrect aftercare is not covered by our complimentary repair guarantee.

For PMU, proper healing and aftercare are important for pigment retention and treatment results.

If a concerning reaction occurs, please seek appropriate medical assistance.

5. 5-Day Nail & Eyelash Guarantee

Complimentary corrections are available for application-related issues with Gel Polish, BIAB, Acrylic Nails and Eyelash Extensions reported within five days of treatment, supported by a photograph.

Normal wear, accidental damage, natural lash shedding and incorrect aftercare are excluded.

PMU is not covered by this guarantee. Statutory consumer rights remain unaffected.

6. Refunds & Treatment Concerns

Clients are encouraged to check their treatment results before leaving the salon.

Refunds are not normally offered for changes of mind or satisfactorily completed treatments.

If an issue arises, please contact us promptly so we can assess the concern and offer an appropriate solution in accordance with UK consumer law.

7. Booking & Treatment Consent

Please review this information before booking your appointment.

Booking an appointment does not replace any required consultation, health assessment, patch test, parental consent or treatment-specific consent.

PMU clients must complete a separate consultation and consent process before treatment.

If you have any medical conditions, allergies or special concerns, please contact us before your appointment or discuss them with your therapist before treatment begins.

Your personal information will be handled in accordance with our Privacy Policy.

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Kew Beauty Studio & Academy

Your Beauty, Our Mission!